Frequently asked questions
Product serial number or SN code is on the rating label that stick on MRS product.
Sample photo showed below:
MRS-AUDIO (hereinafter called “MRS”) provides a period of One year (depending on the product type) warranty for MRS product (hereinafter called “Service”), commencing the date of purchase as stated on the Invoice based on the terms and conditions set forth hereunder:
After successfully registering MRS product, customer will be entitled to the warranty, provided that the original proof of purchase document/ receipt must be presented upon the request of MRS, during requirement taking place. Such proof of purchase document must be an original receipt / invoice, containing 1) the name of the dealer, 2) the name of the product model and 3) the serial number of the product.
The warranty is valid in listed vendor area only.
The warranty does not cover:
Periodical checking and replacing consumable items.
Installation, dismantling, to transport, to disposal, removal or reinstate of any fittings and facilities which impede for repair service, Cleaning, dirt removal, disinsection, cleaning service.
Replace, repair or recondition on the cabinet, chassis, panel, power cable, knob, external signaling system, remote controller, batteries, other accessories and exterior equipment of the product.
MRS has no obligation of resolving any problems caused by computer virus and software or hardware connection errors.
The warranty will automatically be deemed to be void if;
If the location where the products installed at or be surrounded is impeded (eg: ceiling, wall or those are secured by security system) and as a result, MRS cannot conduct inspection or repair service under a safe condition, customer should dismantle and restore the product to the place at his / her own costs, otherwise, MRS shall have the right not to perform the Service.
If products are equipped with LCD has 3 or more defective pixels, it will be deemed as defective by MRS and is replaceable upon request within the warranty period. However, the display must be under normal use and without any physical damage.
MRS shall not be responsible or liable for any loss, damage, liability, including but not limited to any loss of or damage to data or software caused by any act, omission or negligence of any MRS's technician, employee or independent contractor or any circumstances that are beyond MRS's reasonable control, including but not limited to any events of force majeure. In any event, the maximum liability of MRS under a single purchase/rental shall be limited to the total amount MRS received from the customer under such purchase/rental.
In the event of any uncertainty or dispute, MRS has the sole and final decision and discretion of interpretation of the warranty terms and conditions hereunder.
MRS reserves the right to unilaterally change the warranty terms and conditions from time to time without notice.
Customer agrees and acknowledges that all personal information and documentation provided to MRS will only be used and retained by MRS for the purposes of performing repair service and enforcing the terms and conditions hereunder. Customer acknowledges that all its personal information and documentation provided to MRS are accurate and it is allowed to make corrections via MRS's Customer Hotline if any such personal information and documentation is no longer accurate.
Product serial number or SN code is on the rating label that stick on MRS product.
Sample photo showed below: